Shipping policy

WHERE WE SHIP

 

We ship within the United States only, including Alaska, Hawaii, and U.S. territories.

 

HOW WE SHIP

 

All online orders ship via UPS Ground. We do not offer any other shipping service at this time. We cannot ship to P.O. boxes, so please enter a street address at checkout.

 

SHIPPING COSTS

 

Shipping is calculated at checkout based on the weight and size of the package along with the distance from Louisville, KY to your shipping destination. The rate and the estimated delivery window shown at checkout are for UPS Ground.

 

Delivery estimates are in business days and do not include weekends or holidays.

 

PROCESSING TIME

 

Orders ship within 5 to 7 business days. Orders placed after 2:00 PM ET, on a weekend, or on a holiday begin processing the next business day. You will receive tracking information by email once your order ships.

 

VERY LARGE ORDERS

 

Blank apparel is heavy, and unusually large orders can take additional time to prepare. If your order needs to arrive by a specific date, email wemakeitsupply@gmail.com before placing it and we will confirm what is possible. If shipping on an order needs to be quoted separately, we will contact you before processing it and confirm the cost with you first. We will never charge you more than the rate shown at checkout without your agreement.

 

SIGNATURE REQUIRED

 

Orders over $300.00 ship with signature required and must be signed for at delivery.

 

DELIVERY

 

Once your order ships, tracking is emailed to you. Please make sure someone is available at the delivery address on the delivery date. If UPS returns a package to us for any reason, you are responsible for any additional shipping costs.

 

ADDRESS ACCURACY

 

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and we cannot cover the cost of reshipping an order sent to an incorrectly entered address.

 

LOST, DELAYED, OR DAMAGED SHIPMENTS

 

Once a package leaves us it is in the carrier's hands, and carrier delays are outside our control. For claims or delivery issues you can also contact UPS directly at 1-800-742-5877. If tracking shows your order as delivered but you do not have it, please check with your household and neighbors first, then contact us and we will help you open a claim with the carrier. For damage in transit, email photos within 7 days of delivery.

 

QUESTIONS

 

Email wemakeitsupply@gmail.com and we will get back to you.