Refund policy

You have 14 days from the date your order is delivered to request a return.

 

To be eligible, items must be unworn, unwashed, undecorated, and in their original condition and packaging with any tags still attached.

 

Decorated garments cannot be returned. Because we sell blanks intended for customization, once an item has been printed, pressed, embroidered, dyed, or otherwise altered it is no longer eligible for return or refund. We strongly recommend ordering a sample and testing your process before decorating a full run.

 

HOW TO START A RETURN

 

Email wemakeitsupply@gmail.com with your order number and the items you would like to return. We will confirm eligibility and send you return instructions. Items sent back without a confirmed return request cannot be accepted.

 

RETURN SHIPPING

 

Return shipping is the customer's responsibility unless the return is the result of our error or a defective item. We recommend using a trackable service, as we cannot issue a refund for a return we do not receive.

 

DAMAGES AND DEFECTS

 

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, email us within 7 days of delivery with photos and we will make it right at no cost to you.

 

GARMENT-DYED AND WASHED ITEMS

 

Many of our items are garment dyed or washed, which produces natural shade variation from piece to piece. This is a characteristic of the process rather than a defect and is not grounds for a return.

 

REFUNDS

 

Once we receive and inspect your return we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

 

EXCHANGES

 

The fastest way to exchange an item is to return the original and place a new order once your return is approved.

 

ITEMS THAT CANNOT BE RETURNED

 

Decorated, printed, embroidered, or altered garments. Items requested more than 14 days after delivery. Items that have been worn, washed, or are missing their original packaging. Items marked final sale. Digital products and gift cards.

 

QUESTIONS

 

Email wemakeitsupply@gmail.com and we will get back to you.